Service Maintenance

While banks and IADs typically handle cash replenishment and basic ATM maintenance in-branch ATMs themselves, more sophisticated service repair work for their ATMs is increasingly outsourced to specialist service providers, such as New Jersey ATM.

ATMs use various mechanical components like rollers and belts that, without proper maintenance, may wear down over time and break down altogether. Regular lubrication can greatly reduce downtime and repair costs; similarly, replacing these parts before they fail can drastically increase uptime and help avoid expensive service calls.

As with any technology, ATM software updates must be regularly applied in order to maintain optimal performance and protect against new security threats while providing the user with an enjoyable user experience.

When an ATM experiences issues, customers may need to move elsewhere or contact their bank instead – leading them away from surcharge revenue and downtime. With predictive maintenance, an ATM owner can predict potential breakdowns before they happen and prevent downtime and lost surcharge revenue altogether.

Investment in an ATM service maintenance program can bring many advantages for IADs, such as cost savings, improved brand image and increased uptime. The return can even be maximized through Preventative Maintenance services which help eliminate downtime repairs costs associated with downtime issues.